Acceptance of this document implies that the user has read, understood, and accepts the following conditions; that they are a person with sufficient capacity to contract and assume all obligations set out in this document. These conditions will apply to contracts concluded through the website and the application as well as service contracts concluded between Cleanzy and the Cleanzy Client. The mere act of using Cleanzy's services by placing an order or delivering items to our store constitutes acceptance of these general terms of use 'GTU'.

The provider reserves the right to unilaterally modify these conditions, without notice and at any time. It is the user's responsibility to periodically review the terms of this website.

This contract aims to specify the contractual relationship created between the provider and the user during the service delivery process. This involves providing a service in exchange for a determined price.

Cleanzy commits, within the framework of a best-effort obligation, to provide access to the application and website and to execute the cleaning contract in accordance with the GTU and to act with diligence and competence, making every effort, within reasonable limits, to remedy any dysfunction brought to its attention. In this regard, Cleanzy is only liable in case of proven fault in its contractual obligations.

Cleanzy may be required to temporarily or permanently suspend the application and the website without notice, notably for technical maintenance reasons regardless of their origin or cause, without Cleanzy incurring any liability.

The user agrees to use the Website and the application in compliance with applicable regulations and general conditions. Otherwise, the user is solely responsible for any damages caused and the consequences of any claims or actions that may arise. Consequently, the user agrees to indemnify Cleanzy against any claims, complaints, actions, or recourses of any kind from third parties and to compensate Cleanzy and third parties for any damages resulting from the non-compliant use of the website and application with the applicable regulations and general conditions.

To the extent that Cleanzy obtains personal data related to Users in the course of providing its services, Cleanzy commits to using this data in accordance with its privacy policy and in compliance with the relevant laws. It is reminded that in accordance with Law No. 09-08 enacted by Dahir 1-09-15 of February 18, 2009, relating to the protection of individuals with regard to the processing of personal data, the user may exercise their right to access, rectify, and delete their personal data by writing to the indicated address or directly on the platform.

Cleanzy grants the user, solely for the purpose of using the application and the website developed and provided by Cleanzy for the duration of these general terms and worldwide, a personal, non-exclusive, and non-transferable right to use the application and website for concluding cleaning contracts in their own name.

The right to use the application and the website may be terminated at any time by Cleanzy and by the user via email. For this purpose, the user must send their termination request to franchise@cleanzy.ma and Cleanzy must send its termination notice to the user's registered email address. After termination, ongoing cleaning contracts remain in effect until their complete execution.

The user must create a personal account via the application or website by selecting 'Create an account'. The user is responsible for the accuracy of the personal data provided to the suppliers; this data must be accurate and up-to-date and must be updated by the user in case of changes (name, address, location, email, phone, postal address). At the same time, the user defines a password that must not be shared with any third party.

Through their account on the application or website, the user chooses the type of service desired (cleaning, ironing only, alterations, etc.), and the items to be entrusted to Cleanzy (pants, sweater, furniture, etc.).

The user must select the times, the collection and delivery address of the items entrusted to Cleanzy.

Each order is subject to a minimum order amount indicated on the application or website.

The user chooses the payment method that suits them by entering their bank details for credit card payment or opting for cash payment upon delivery.

In the case of payment by credit card, your card details will be encrypted to maximize security.

Credit cards are subject to control and authorization by their issuing entity. If the issuing entity does not authorize the payment, Cleanzy will not be responsible for this and will not formalize the home service contract.

The client can directly retrieve their items and pay on-site at their nearest Cleanzy store by selecting the 'self-service' icon.

The user receives a confirmation of their order by email.

The user can view the summary and history of past and ongoing orders on the platform in the 'My Orders' section through their account.

The user has the option to partially modify their order free of charge through their account on the application or website. This can be done up to 4 hours before the previously selected time slot for item collection.

Cleanzy will deliver the items to the address specified by the user at the time of order confirmation.

The delivery of items only takes place once payment has been completed by the client via credit card or in cash on the day of delivery. If at the time of collection or delivery the user (or their designated representative) is absent, and if the user has not canceled or modified the service time slot upon the arrival of the delivery person, Cleanzy reserves the right to cancel the service contract without refunding the transport fees set at 30 dhs if the order has already been paid online.

Cleanzy assumes no responsibility when delivery does not occur due to incorrect, inaccurate, or incomplete data provided by the user or in the case of the recipient's absence. The same applies to reasons other than those related to Cleanzy's delivery service. Non-delivered items will be available for collection at the nearest Cleanzy store (address indicated in the 'Self-service' section).

The subscription has no obligation of permanence. A one-month subscription corresponds to a duration of 4 weeks (28 days), and you can cancel by email. Cancellation is only confirmed when the client receives the corresponding cancellation email.

Any claim must be made within 24 hours of either the delivery of the item to the specified address or the retrieval of the item at one of our Cleanzy stores. Any claim made after this period will be inadmissible.

The user must examine the items to check for any defects, items that have not been properly cleaned, or items that have been damaged. This also applies in the case of a user noticing an error in the delivery related to the items to be delivered. The count of items must be done upon delivery.

Claims are only considered if the Cleanzy service label is still attached to the item in question. This process allows Cleanzy to guarantee that the item has indeed been handled by its service. Once the label is removed from the item, Cleanzy cannot be subject to partial refunds or any other arrangement.

Additionally, if the item in question still has its label, it must not be worn or laundered so that it can undergo internal examination by Cleanzy using a reliable method, video surveillance, and electronic marking.

It is reiterated that the provider cannot be held responsible for any erroneous labeling or absence of labeling, whether it is the composition label (cotton, wool, silk, etc.) or the care label.

No warranty is provided by Cleanzy on buttons and trims (breakage, discoloration, melting, deformation, detachment, loss due to broken threads, color bleeding from steam, breakage).

Cleanzy will not be held responsible in the following cases:

- a hidden defect in the item to be cleaned

- damage caused by a hidden defect in the item's accessories (button, sequin, belt, etc.)

Any item likely to poorly withstand cleaning may be refused or accepted with reservations and without a guarantee of results without informing the client, regardless of the item's age, and without any compensation from Cleanzy in case of dispute. Additionally, for items deemed worn, the provider reserves the right to impose reservations without a guarantee of results on the item’s deposit ticket without prior notice to the client.

In the event of a dispute, Cleanzy will compensate the user for the value of the item according to the current scale, calculated based on the item's age, only if Cleanzy's liability is confirmed (or proven).

80% for an item purchased less than 3 months ago

60% for an item purchased less than 30 months ago

30% for an item purchased less than 4 years ago

10% for an older item

Once the compensation process is initiated, the client has 10 business days to send Cleanzy any documentation or invoice deemed appropriate to facilitate the evaluation process of their clothing, in order to propose a compensation amount based on the above conditions. In the absence of an invoice, the compensation will be equal to the amount of the expert assessment agreed between Cleanzy and the client. A damaged and refunded item, even partially, will not be returned to the client.

The provider cannot always avoid:

- Minor shrinkage, slight loss of flexibility, changes in colors.

- The revelation of hidden defects resulting from manufacturing (stretch marks, pest damage, scars)

- Unpredictable and poorly understood phenomena (polymerization of fatty substances) or fading of pastel shades.

If items entrusted to Cleanzy are not collected within 3 months, they may be given to charities or those in need.